Careers

We firmly believe MTI’s greatest strength lies in its people. We recruit and hire forward-thinking individuals who are passionate about product innovation and the continued motivation to exceed our customers’ expectations. Our values are centered on:

  • Teamwork, open, honest and constructive communication, and that together we can achieve anything.
  • Openly discuss issues and alternatives, collaborate on solutions and improvements, and are accountable for our results.
  • Are enthusiastic about success and believe fun, fulfillment, and achievement go hand in hand.

MTI is an equal opportunity employer that offers a rich benefits package, a challenging career path, and a casual work environment. If you are interested in applying for a position, please browse our current positions or by sending a resume, cover letter and salary requirements to either:

Email: recruiting@mobiletechinc.com
Fax: 503.648.7500
MTI, 1050 NW 229th Avenue, Hillsboro, Oregon 97124


BROWSE OUR CURRENT JOB POSTINGS

About the Job:

Mobile Technologies, Inc. (MTI) is currently seeking candidates to become Certified Field Technicians. We are adding technicians in your market to ensure all field assignments are being fulfilled on-time. This position is remote and your direct manager will be remote. The primary focus for this role will be performing field-based assignments, in addition, you will also be completing home-based trainings and conference calls, scheduling offered assignments, and communicating directly with the District Field Manager through availability, phone calls, text messages, and e-mails to ensure market coverage needs are met during our high-rate of growth. You will make a real difference in the town or city you service and you’ll be able to see the proof of your labor!  We will reward your hard work with a highly competitive hourly wage per field assignment and reimburse mileage and travel time based on daily travel distances. If you aspire to become a professional field technician, you’ll love working here!

Job Responsibilities: 

  • Ensure our clients’ success
  • Schedule all assignments within 24 hours of being offered
  • Perform visit on date that assignment is scheduled
  • Complete all assignments within the timeframe offered
  • Provide “World-Class” customer service while on-site and interacting with site personnel
  • Diagnose and repair electronic and mechanical issues
  • Ensure compliance as required by client agreement and/or scope of work
  • Ensure all deliverables are submitted immediately upon completion of assignment
  • Keep workspace neat and clean during service; ensure customer/visitors have access to space
  • While on-site, complete an online questionnaire survey (requires Wi-Fi / data enabled ‘smart device’)
  • Ensure all questions, issues, action-items for the site have been fulfilled prior to leaving site
  • Communicate with District Field Manager on weekly basis via phone, text, and e-mail around schedule, training, rescheduling requests, troubleshooting, etc.
  • Provide upcoming bi-weekly availability to District Field Manager by 1st and 15th of each month

Desired Skills: 

  • Low-voltage installation
  • Networking/IT
  • Cable installation
  • Digital Signage
  • Home theatre/audio video installation
  • High-voltage electrical experience
  • Lite IT
  • Running and terminating Cat5
  • Comptia Certification (net+, A+)
  • Audio video skills

Preferred Qualifications:

  • Bi-Lingual a plus: Spanish, Vietnamese, Mandarin, French (QC)
  • Goal-Oriented with desire to achieve and surpass

Required Qualifications:

  • Self-starter
  • Two (2) or more years’ experience in one of the related fields:
    • Information Technology (IT) –Installation and Configuration
    • Point of Sale (POS) systems – Installation and Configuration
    • Digital Signage – Installation and Configuration
    • Audio / Video – Installation and Configuration
    • Consumer Electronics (Digital Cameras, Camcorders, Cell Phones, Tablets, etc.)
    • 12-volt electrical systems – Installation and Troubleshooting
      Ability to work in fast-paced and ever-evolving environment
  • Highly organized
  • Possess superior communication and customer service skills both written and verbal
  • Excellent time-management
  • Project a professional image of themselves and MTI Global Services
  • Reliable automobile and proof of automobile insurance
  • Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless drivingor similar in the last 5 years)
    Understand, read/write English Language

Physical Demands:

  • Walking, bending, lifting, repetitive motion, use of hand tools and test equipment
  • Driving short and long distances
  • Ability to navigate and configure different size monitors: TVs, computers, laptops, tablets, and/or smartphones
  • Occasionally lifting up to 50 lbs.
  • Occasionally climbing up ladders with up to 50 lbs.
  • Possible Overnight Installations

Work Environments:

  • Retail Store Environments: during business hours and non-business hours
  • Commercial and Municipal Environments: during business hours
  • Occasionally working in ceiling and crawl spaces
  • Working from home in front of computer

Required Tools and Equipment:

  • The following equipment is required to be carried with you any time you are in the field working for MTI.Note: While not every job will require the use of every tool, emergency calls can come up at any time and a successful candidate will need to be able to respond quickly. Note: This list is subject to change with

Field Equipment (required):

  • Laptop, Tablet, or Smartphone with Wi-Fi capabilities and Data Service
  • Spare battery or charging cable for Wi-Fi device
  • Camera 2MP – pictures taken from a phone may be acceptable as long as they are clear and can adequately convey the needed information.

Field Tools (required):

  • ALL MTI system specific tools; provided by MTI upon successful hire
  • Metal Hammer
  • Rubber Mallet
  • Cordless drill with bit adapter
  • Spare drill battery (charged)
  • Philips screw drivers – #0, #1, #2
  • Flat head screw drivers – 1/8, 1/4
  • Socket Wrench and Ratchet sets – SAE and Metric
  • Ball headed Allen wrench set – SAE and Metric
  • Drill Bits (various sizes for various materials – drywall, concrete, metal, etc.)
  • Security Bits – T10 and T25 security torx & #2, #3 square recess
  • Precision screw driver set – Philips and flat head
  • Channel Locks
  • Needle nose pliers
  • Wire cutters – preferably with a crimping notch
  • Multi-meter – Able to test for voltage, amperage, and continuity
  • Knife or box cutter
  • Wire strippers

Required Office:

  • Computer (desktop or laptop) withinternet access
  • Printer / Scanner (black ink okay)
  • Cell Phone

Compensation:
Variable Part-time position; $25.00 per hour for field work; plus mileage and travel time reimbursement.

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 MTI is an Equal Opportunity Employer

Job Title:                                     Sales Operations I

Reports to:                                 Sales Operations Director, Global

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Sales CRM Owner

  • Customer Set up Compliance
  • Manage Prospects, Leads & Opportunities with Account Management Support
  • S&OP Compliance
  • Report delivery and analysis
  • Account Manager and Client Support & Liaison

Forecasting

  • Revenue & Material compliance with Finance & Supply Chain
  • Supply Chain/Demand Mgt Alignment – process control/improve delivery
  • Finance & Mgt Reporting and analysis
  • Bi-Weekly Revenue Forecasting with Executives & Cross Functional Teams
  • Global Material Forecast to support Global Warehouse & Customer Portal

Order Management

  • Quote to Cash Order Processing
  • Manage Automation through web portals and imports
  • Adheres to Order Integrity Compliance

Pricing Lead

  • Align Global Pricing Strategy by Customer
  • Pricing compliance with reps and clients (efficiency and consistency)
  • Portal & Order Form Pricing Compliance
  • Manage Approved Discounting in AX by Customer

Training

  • Outline training process for on boarding (with cross functional partners)
    • Required to ensure training checklist is up to date
    • May be asked to conduct individual or group training
  • Cross Functional Training with Cross Functional Partners and Business Units

Sales Tools

  • Presentation Professionalization & Standardization
  • SOW Process Development & Compliance
  • ROI & Case Study (with Marketing)
  • Acct Specialist / AM requirements for mid-large acct mgt (action tracking, reporting, communication)
  • Weekly update support /monthly company update
  • Lead Gen assignment including tracking & reporting

Misc:

  • Study Healthy Organization may require reading, tests & presentations
  • Sales Sample Requests & Compliance
    • Tracking & analysis
  • Forecasted Material Compliance
    • Tracking & analysis
  • Any other duties, tasks or project that may be assigned

Competencies:

To perform this position successfully, an individual should consistently demonstrate the following competencies:

  • Passion for winning
  • Innovative & creative in day to day operations
  • Strong collaboration skills with internal team members
  • ‘Team 1’ attitude
  • Detail oriented
  • Expert problem solver
  • Excel Experience
  • Process and efficiency guru
  • Customer centric
  • Delivery oriented/exceed client expectations
  • Strong financial aptitude
  • Great communicator/proactive

 KEY MEASUREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Margin Integrity
  • Forecasting Accuracy & Compliance
  • Sales Sample cost
  • Service Accommodation Cost
  • Freight cost reduction
  • Order Accuracy & Order input speed
  • Process/Policy implementation (proposals, SOW)
  • Customer satisfaction
    • Order delivery
    • Timing
  • Lead time to fulfill
  • Training certification compliance
  • Lead Gen Follow up – speed, tracking, conversion

EDUCATION AND/OR EXPERIENCE: 

  • Bachelor’s degree preferred or equivalent combination of education and experience
  • 1-3 years previous sales operations experience preferred
  • Retail & Manufacturing experience preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical demands are those characteristic of a typical office environment:

  • Constant use of computer equipment and telephonic device(s)
  • Lifting up to 25lbs
  • Sitting for long periods of time
  • Reaching
  • Movement between and within a plant and office environment

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work environment is one characteristic of a typical office environment with average noise levels, lighting, etc.
  • Constant interruptions are the norm

EQUAL OPPORTUNITY EMPLOYER

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Contact Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Contact Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor.
MUST BE FLUENT IN ENGLISH AND SPANISH
Essential Duties and Responsibilities:

  • Shows passion for and delivers exceptional customer service while providing Technical Support for all MTI products as well as retail interactive displays
  • Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion
  • Collects call data and manages to performance metrics
  • Provides effective support to Field Technicians throughout the world
  • Data gathering and auditing

Required Background and Skills:

  • MUST be able to speak/read/write in Spanish fluently
  • High School Diploma or equivalent required
  • Previous customer service experience required, preferably in a high volume call center environment
  • Shows a passion for and is consistent in servicing internal and external customers
  • Thorough knowledge of all Microsoft Office programs, especially Excel
  • Capable of learning MTI’s products, processes and organization
  • Demonstrated ability to multi-task a must
  • Ability to interact and interface effectively with all levels of internal and external customers
  • Prior experience in order processing and RMA (Return Materials Authorization) a definite plus
  • Previous experience with ERP/MRP system preferred
  • Previous experience in a factory, distribution or retail environment a plus
  • Experience in the electronics industry strongly preferred

Job Type: Full-time

Required education: High school or equivalent

Required experience: Customer Service: 1 year, Technical Support: 1 year

Required language: Fluent in Spanish – written/spoken

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Equal Opportunity Employer

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title:                      

Part-Time Field Marketing Representative

Location:

Various

 About the Job:

This position is at the forefront of MTI Global Services’ Sales and Marketing efforts to increase client sales at the retail store level.  The candidate should have diverse skills that include a focus on detail, relationship building and the ability to communicate effectively with key personnel (retail store sales associates, general managers, sales managers) and consumers.  Depending on the size of each market place, this position could necessitate either part-time or full-time services, each with bi-monthly store visits combined with periodic project based selling day and special events.

Responsibilities:

  • Primary duty is to create consumer awareness, product brand preference, and product mind share for hardware and software companies at the retail store level.
  • Influence others to share enthusiasm for both the company and the product line
  • Ability to merchandise client products and/or manage the client objectives in an assigned territory
  • Position requires gathering client product competitive intelligence at the store level
  • Effectively collect and communicate product information/data through appropriate channels
  • Efficiently and effectively train retail personnel on products and selling techniques
  • Ability to visually access on-site needs i.e., product and promotional/marketing material stocking
  • Meet timely required reporting deadlines
  • Periodic travel to attend other company sponsored training events or client sponsored special events, or to cover other market areas as needed.
  • Occasionally assist in selling days – selling products directly to customers in retail stores.

 

Skills and Requirements:

  • Good knowledge and experience with consumer electronics and various other consumer-based electronics products
  • Technically savvy and computer proficient
  • Computer with daily email access
  • Strong oral and written communication skills
  • Must have the willingness and ability to build relationships at the retail store level on behalf of both MTI Global Services and our clients
  • Professional image and approach to business
  • Friendly demeanor, easy to approach, energetic
  • Group training, demonstrating or presentation experience
  • Retail sales or retail management is a plus
  • Quick learner who is self-motivated
  • Ability to self-train on client product(s)
  • Ability to lift 20 pounds, as needed (for arranging store displays)
  • Reliable transportation with valid state driver’s license and proof of auto insurance

Physical Demands:      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:       The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

Job Title:                             Regional Account Manager

Department:                      Global Services

Reports to:                         Director, Client Services and Business Development

FLSA Status:                       Exempt

Location:                             Nagoya, Japan

 

 

 

 

Job Summary

As a Regional Account Manager (RAM), you will support, measure, and develop service partners & contractors through leadership, training, and guidance.  You will ensure your team delivers outstanding, world-class customer service. Support service partners in resolving technical issues.  Train service partners in the effective installation and support of MTI products and services. Frequent communication and interaction with clients. Fluent in English and Japanese.

 

Job Description and Responsibilities

The RAM will ensure products are installed and services properly, timely, and according to established MTI and industry standards; deliver frequent coaching and performance evaluations to partners, providing detailed feedback and identifying specific areas for improvement and further growth. The RAM must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others.  RAMs must have strong performance management and coaching skills allowing ongoing development of their

  • Regional oversight of MTI service partner/contractors, and client merchandising & sales teams
  • Service Partner & Contractor Sourcing
  • Onboarding & Certification
  • Expert administration of ongoing technical training & updates
  • Daily management of service partners
  • Ensures constant SLA compliance including timely & accurate reporting.
  • Quality control & audits (ensures first visit resolution and controlled R&M parts usage)
  • Local region expertise & language
  • Recruit and hire top talent
  • Train new and existing service partners on proper customer engagement techniques
  • Improve performance of existing service partners
  • Demonstrate new products and services to service partners and obtain any needed clarifications prior to product/service launches.
  • Communicate current installation and service policies, procedures, and techniques.
  • Manage team performance to meet or exceed operational and financial objectives.
  • Support and develop service partners through continued training, coaching, and motivation.
  • Conduct weekly team meetings in which service partners receive training, share concerns, and set team and individual goals.
  • Review technician surveys and coach service partners where necessary while also directly addressing customer concerns.
  • Ensure MTI retains customers by maintaining a high level of quality and timely installation/service
  • Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling.
  • As needed, cover high-priority customer appointments.
  • Ensure client paperwork, including work orders, customer contracts, etc. are completed accurately and timely.
  • Coordinate closely with Program Manager, Scheduling, and Client Advocate teams to ensure a seamless customer experience.
  • Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication.
  • Provide regular updates on team performance and special projects to regional and corporate management.
  • Ensure service partners have necessary level of parts and equipment and that all products are managed according to policy.
  • Set the ideal example of professional appearance and conduct for all direct reports.

 

Requirements

  • Proven leadership skills with the ability to train, coach, develop, and motivate others.
  • Conceptually oriented with the ability to think and act strategically.
  • Demonstrated ability to effectively communicate with all levels of employees, management and customers.
  • Demonstrated strong verbal and written communication skills.
  • Advanced computer skills, including MS Office products.

 

Working Conditions

  • Must be available to work customized schedule based upon needs of direct reports and corporate management.
  • Must be able to drive for long periods of time.
  • Must be able to stay on feet (standing) for extended periods of time.
  • Must be able to safely ascend and descend A-frame step ladders and telescoping extension ladders, in addition to working safely upon all company-provided ladders.
  • Must be able to safely lift up to 50 lbs (22.7 kg).
  • Frequent domestic & international travel required outside of normal working locations.

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

Job Title:                             Business Development Executive
Department:                      North American Sales
Reports to:                         Director, Business Development
FLSA Status:                       Exempt
Location:                             TBD

 

Job Summary

The Business Development Executive will be responsible for revenue generation for MTI; including brand development, services positioning, sales strategy, design, implementation, and execution through direct and indirect partnerships. As is such, this position requires the individual to have an innovative mind, entrepreneurial spirit and winning attitude. The ideal candidate will have experience working with large retail customers operating at scale. Prefer Software, Product and Service sales experience.  This candidate must possess good communication skills, speaking ability and intellectual horsepower. This individual will be expected to deliver results that will ensure continued growth in key markets for the company. MTI requires an individual who can see the big picture and proactively manage the program to ensure client satisfaction and ultimate growth.

Job Description and Responsibilities

  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
  • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
  • Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals.
  • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Revenue generation including brand development, product positioning, sales strategy, design, implementation, and execution through direct and indirect partnerships
  • Manage expectations of clients, executive management and internal functional teams
  • Develop strong relationships with clients through frequent and strategic communication
  • Ensure financial performance by creating accurate quotes and making all functional teams within MTI aware of budget and financial targets
  • Responsible for regularly communicating clear and concise program status both internally and externally

Requirements

  • BA/BS Degree in Marketing or Business or equivalent skills or education
  • A minimum of 3-5 years of experience in business development handling multiple accounts.
  • Software, Product and Service sales experience preferred
  • Excellent oral and written communication skills
  • Proficiency with Microsoft Office Suite including PowerPoint and Dynamics AX CRM software
  • Strong analytical and quantitative skills; ability to formulate pricing quotes and ensure gross margin requirements are met
  • Effective at leading meetings with various stakeholders with competing objectives
  • Ability to actively drive professional accountability across internal partners
  • Able to work with minimal direction, multi-task, handle changing priorities, and meet aggressive client schedules
  • Able to make good decisions and execute even when faced with ambiguous or missing requirements

 

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

 Title: Director Program Manager

Location: Hillsboro, OR

 Reports to: VP of Products and Strategy

 About the Job: Mobile Technologies, Inc. (MTI) is currently seeking a Director of Program Management. The Director is responsible for insuring that MTI’s Product Development initiatives deliver on their roadmaps, on time, within budget, and with quality. This is the lead program management position in the organization and is responsible for working across all product and engineering teams and associated business team to insure that successful program delivery occurs.

Job Responsibilities: 

The role is also responsible for leading a team of program managers

  • Will recruit and develop a top-notch team of strong program managers
  • Will establish and drive program management policy, process, and metrics that program managers will use to govern individual programs
  • Will insure that there is a high degree of collaboration and dependency management across programs so that all milestones and budgets can be delivered
  • Will maintain early warning systems and intervene and escalate issues in any program that is heading off course
  • Will lead and run a monthly program review process to drive transparency and accountability across organization

As process leader for the organization

  • Will champion, measure, and drive compliance with the organization’s PLCM methodology, engineering practices, and quality standards
  • Will serve as the lead for the organization and make sure adequate training, coaching, and development is available to the organization
  • This team will manage the tool sets used to drive the NPI process and collaboration in the organization

This is a challenging role with many touch points with senior executive management. The position requires and individual with strong leadership and communication skills, a driver of action, attention to details, experience delivering robust metrics and analytics on performance while motivating cross functional teams.

 

Core Responsibilities: 

  • Responsible primarily for the delivery of all new product development activities and commitments
  • Ensures consistency in management execution across the portfolio of programs
  • Standardizes processes for managing schedule, scope, resource utilization, risks, and dependencies
  • Interfaces with Sales and Marketing to ensure expectations are met and quality of delivery is smooth and efficient
  • Maintains accountability for the overall health of programs across financial, engineering best practices, quality, and Agile delivery spectrums
  • Grows program managers and scrum masters in accordance with the company career model framework
  • Staffs programs effectively as needs arise
  • Responsible for supporting organizational initiatives as part of overall continuous improvement for the technology organization
  • Provides senior level executive communications on status of programs and key risks/mitigation plans
  • Resolves issues and blockers for development of programs and escalates to the functional leads and senior management as needed

Qualifications / Skills: 

  • 12+ years of experience
  • BS degree in Computer Science or other relevant technology fields, preferred
  • Expert experience in Program Management concepts and strategy
  • Strong experience in Agile software delivery
  • Experience working with multiple business groups to balance expectations
  • Experience setting up and maintaining PMO tools and dashboards for metric management
  • Knowledge of HW and SW development and quality engineering concepts
  • A track record of successfully delivering complex programs in a rapid to market environment
  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Detail oriented and organized

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to lift up to 25 lbs on occasion
  • Sitting for long periods of time; bending; reaching above head for items
  • Ability to use a computer and telephone system on a consistent basis

 

Work Environments: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Typical electronics plant and warehouse environment
  • Typical office environment with average lighting and noise levels
  • Constant interruptions are the norm

Company Description: For 39 years, MTI has developed merchandising technologies that enable retailers and OEMs to securely display, power and showcase the full spectrum of consumer electronics, from tablets and smartphones to cameras and laptops. Some of the world’s most recognized brands and six of the seven largest retailers in the United States utilize MTI products. Our retail-hardened technologies are engineered to last in the most demanding environments, delivering the industry’s lowest total cost of ownership and the highest level of mechanical and electronic security.

We’re growing, not only across North America, but all over the world. As part of that growth, MTI is looking for skilled technicians to execute at retail for our clients -installations, repairs, recurring maintenance, and everything in between. Our focus in these core areas of expertise allows store associates to sell product, thus increasing sales and market share for our clients. Come join the MTI Team – see how successful we can be together!

Apply direct to: recruiting@mobiletechinc.com

MTI is an Equal Opportunity Employer

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title: Bypass Field Technician

 Location:

  • Dallas, TX
  • Los Angeles, CA
  • Las Vegas, NV
  • Newark, NJ

About the Job:

Mobile Technologies, Inc. (MTI) is currently seeking candidates to become Bypass Field Technicians. We are adding technicians in your market to ensure all field assignments are being fulfilled on-time. This position is remote and your direct manager will be remote. The primary focus for this role will be performing field-based assignments, in addition, you will also be completing home-based trainings and conference calls, scheduling offered assignments, and communicating directly with the District Field Manager through availability, phone calls, text messages, and e-mails to ensure market coverage needs are met during our high-rate of growth. You will make a real difference in the town or city you service and you’ll be able to see the proof of your labor!  We will reward your hard work with a highly competitive hourly wage per field assignment and reimburse mileage and travel time based on daily travel distances. If you aspire to become a professional field technician, you’ll love working here!

Job Responsibilities: 

  • Ensure our clients’ success
  • Schedule all assignments within 24 hours of being offered
  • Perform visit on date that assignment is scheduled
  • Complete all assignments within the timeframe offered
  • Provide “World-Class” customer service while on-site and interacting with site personnel
  • Diagnose and repair electronic and mechanical issues
  • Ensure compliance as required by client agreement and/or scope of work
  • Ensure all deliverables are submitted immediately upon completion of assignment
  • Keep workspace neat and clean during service; ensure customer/visitors have access to space
  • While on-site, complete an online questionnaire survey (requires Wi-Fi / data enabled ‘smart device’)
  • Ensure all questions, issues, action-items for the site have been fulfilled prior to leaving site
  • Communicate with District Field Manager on weekly basis via phone, text, and e-mail around schedule, training, rescheduling requests, troubleshooting, etc.
  • Provide upcoming bi-weekly availability to District Field Manager by 1st and 15th of each month

 

Job Requirements:

  • Worked in a client-facing position
  • Experience with Plug and Play
  • Previously trained cashiers/managers and be comfortable training again
  • Background with Apple
  • Understands Fast-Casual
  • Be on your feet for long periods of time. (A lot of walking involved)
  • Training routers for Fast Casual
  • Background with POS
  • QIR Certification (If they don’t already have the certification, we will pay for their process to get certified)
  • Be willing to also work as a regular technician
  • Live within 20 Miles of market

Desired Skills: 

  • Low-voltage installation
  • Networking/IT
  • Cable installation
  • Digital Signage
  • Home theatre/audio video installation
  • High-voltage electrical experience
  • Lite IT
  • Running and terminating Cat5
  • CompTIA Certification (net+, A+)
  • Audio video skills

Preferred Qualifications:

  • Bi-Lingual a plus: Spanish, Vietnamese, Mandarin, French (QC)
  • Goal-Oriented with desire to achieve and surpass

Required Qualifications:

  • Self-starter
  • Two (2) or more years’ experience in one of the related fields:
    • Information Technology (IT) –Installation and Configuration
    • Point of Sale (POS) systems – Installation and Configuration
    • Digital Signage – Installation and Configuration
    • Audio / Video – Installation and Configuration
    • Consumer Electronics (Digital Cameras, Camcorders, Cell Phones, Tablets, etc.)
    • 12-volt electrical systems – Installation and Troubleshooting
      Ability to work in fast-paced and ever-evolving environment
  • Highly organized
  • Possess superior communication and customer service skills both written and verbal
  • Excellent time-management
  • Project a professional image of themselves and MTI Global Services
  • Reliable automobile and proof of automobile insurance
  • Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless drivingor similar in the last 5 years)
    Understand, read/write English Language

Physical Demands:

  • Walking, bending, lifting, repetitive motion, use of hand tools and test equipment
  • Driving short and long distances
  • Ability to navigate and configure different size monitors: TVs, computers, laptops, tablets, and/or smartphones
  • Occasionally lifting up to 50 lbs.
  • Occasionally climbing up ladders with up to 50 lbs.
  • Possible Overnight Installations

Work Environments:

  • Retail Store Environments: during business hours and non-business hours
  • Commercial and Municipal Environments: during business hours
  • Occasionally working in ceiling and crawl spaces
  • Working from home in front of computer

Required Tools and Equipment:

  • The following equipment is required to be carried with you any time you are in the field working for MTI.Note: While not every job will require the use of every tool, emergency calls can come up at any time and a successful candidate will need to be able to respond quickly. Note: This list is subject to change with

Field Equipment (required):

  • Laptop, Tablet, or Smartphone with Wi-Fi capabilities and Data Service
  • Spare battery or charging cable for Wi-Fi device
  • Camera 2MP – pictures taken from a phone may be acceptable as long as they areclear and can adequately convey the needed information.

Field Tools (required):

  • ALL MTI system specific tools; provided by MTI upon successful hire
  • Metal Hammer
  • Rubber Mallet
  • Cordless drill with bit adapter
  • Spare drill battery (charged)
  • Philips screw drivers – #0, #1, #2
  • Flat head screw drivers – 1/8, 1/4
  • Socket Wrench and Ratchet sets – SAE and Metric
  • Ball headed Allen wrench set – SAE and Metric
  • Drill Bits (various sizes for various materials – drywall, concrete, metal, etc.)
  • Security Bits – T10 and T25 security torx & #2, #3 square recess
  • Precision screw driver set – Philips and flat head
  • Channel Locks
  • Needle nose pliers
  • Wire cutters – preferably with a crimping notch
  • Multi-meter – Able to test for voltage, amperage, and continuity
  • Knife or box cutter
  • Wire strippers

Required Office:

  • Computer (desktop or laptop) with internet access
  • Printer / Scanner (black ink okay)
  • Cell Phone

Compensation:
Full-time position; $18.00 per hour for field work; plus mileage and travel time reimbursement

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 MTI is an Equal Opportunity Employer

Title: Senior NPI Buyer
Location: Hillsboro, OR
Reports to: Director, Supply Chain

About the Job:

Mobile Technologies, Inc. (MTI) is currently seeking a Senior NPI Buyer.

The Senior NPI buyer will act as the key coordinator for material purchasing for non-production released products.  This position will regularly interact with Engineering, Program Management, Product Management and the Operations team to coordinate a high quality, timely and cost effective release of new products to the general market.

Job Responsibilities: 

  • Through collaborating with engineering, build and maintain pre-release production BOMs in AX.
  • Coordinate with document control and engineering the revision control of all pre-release BOMs.  Communicate to all stakeholders the impact of any changes.
  • Point of contact for all new vendors/distributors whose products and services are required for the release of a new product.
  • Negotiate costs, manage quality, and outline and inspect delivery and workmanship expectations for any new vendors utilized in the NPI process.
  • Provide production costing (estimates and firm quotes) at both prototype and production levels.
  • Coordinate the activities of peers – Buyers/Planners whose support is required to deliver on a new product introduction.
  • Build and drive NPI production plans to ensure the production expectations of product management are fulfilled.
  • Collaborate with Program Management to ensure all action items, deliverables and tasks are completed on time and in a quality manner to support the NPI plan.
  • Work with Supply Chain Managers to build product supply chain and value stream maps to facilitate make vs buy and supply chain design decisions.
  • Continue to build a base of strong quick turn suppliers for prototyping and pilot opportunities.
  • Create and firm production and purchasing plans in the system to ensure a timely delivery of prototype materials.
  • Manage the inventory of all pre-production materials and minimize investments wherever possible.  Also ensures that all pre-production material is dispositioned before the release of production product.

Competency:

RESULTS ORIENTATION:

  • Stays focused on the efforts necessary to achieve quality results consistent with company goals, and demonstrates the ability to achieve effective results.
  • Focuses on goals and achieves results despite obstacles, disruptions, and administrative requirements of the job
  • Improves personal effectiveness, and incorporates new knowledge into processes or services
  • Maintains strong customer focus and recognizes the customer as most important stakeholder
  • Seeks feedback from others on ways to improve
  • Offers constructive alternatives to ineffective / inefficient processes

PROFESSIONALISM:

  • Exhibits appropriate behavior, dress and image as it relates to work environment, customer interface, and job accountabilities.
  • Conducts oneself in a manner consistent with MTI culture and ethics
  • Ensures that MTI’s mission is reflected in work assignments, and behaves accordingly
  • Inspires confidence, trust and respect in others by setting an example for others to follow
  • Demonstrates flexibility and adaptability in focusing on opportunities and ways to resolve problems
  • Displays motivation, initiative, drive, enthusiasm, and commitment to MTI
  • Presents polished image as appropriate for environment or situation
  • Shows respect and consideration for others

PROBLEM SOLVING / DECISION MAKING:

  • Solves problems that hinder self and organizational performance and effectiveness; makes appropriate trade-offs and sound decisions
  • Displays a positive attitude in confronting and resolving problems or issues
  • Considers a variety of alternative solutions when confronting a problem or issue
  • Understands and complies with appropriate procedures / policies
  • Ability to handle multiple challenges
  • Ability to gather and analyze necessary information and/or statistical data
  • Acts decisively
  • Decisions result in ongoing improvement to work unit, division, etc. through successful implementation
  • Knows when and how to get assistance, and does so
  • Informs appropriate people of decisions on a timely basis

PLANNING:

  • Pursues value-added activities through effective resource allocation, time management, scheduling, and a thorough understanding of commitments, plans and objectives
  • Completes projects within agreed deadlines
  • Anticipates and secures resources for assignments
  • Understands how own work fits within departmental and company objectives
  • Understands departments priorities, and organizes work accordingly
  • Realistically estimates and budgets time necessary to complete assignments

COMMUNICATION:

  • Open to influence and shares information through effective speaking, writing, listening, presentation and facilitation skills.
  • Articulates thoughts clearly, both verbally and in writing, so they are understood by others
  • Actively listens to the ideas of others
  • Gains support and commitment of others to achieve common goals

 

Qualifications:

  • Five (5) or more years of experience in planning, procurement or logistics in an MRP environment
  • Bachelor’s degree in Business or other type of relevant study, or the equivalent combination of education and experience
  • Experience in New Product Introduction Processes.
  • Background in dealing with engineering, document control, and product management functions preferred.
  • Additional business or process management experience is preferred
  • Excellent communicator with interpersonal skills, and demonstrated ability to negotiate and influence
  • Demonstrated working knowledge and theoretical understanding of purchasing concepts and practices (i.e. pricing parameter, delivery requirements, quality issues, supplier relationships, changing master schedules, etc.)
  • Strong knowledge of Bill of Material and BOM attributes.
  • Can develop a hands on understand of the products being produced.
  • Can visually demonstrate supply chain maps and value streams as it relates to the production of the goods.
  • Competent with MS Office Suite, with emphasis on Excel
  • Strong Competency in Dynamics AX or other equivalent ERP system.

Qualifications / Skills: 

  • 12+ years of experience
  • BS degree in Computer Science or other relevant technology fields, preferred
  • Expert experience in Program Management concepts and strategy
  • Strong experience in Agile software delivery
  • Experience working with multiple business groups to balance expectations
  • Experience setting up and maintaining PMO tools and dashboards for metric management
  • Knowledge of HW and SW development and quality engineering concepts
  • A track record of successfully delivering complex programs in a rapid to market environment
  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Detail oriented and organized

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to lift up to 25 lbs on occasion
  • Sitting for long periods of time; bending; reaching above head for items
  • Ability to use a computer and telephone system on a consistent basis

 

Work Environments: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Typical electronics plant and warehouse environment
  • Typical office environment with average lighting and noise levels
  • Constant interruptions are the norm

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

MTI is an Equal Opportunity Employer

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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