Careers

We firmly believe MTI’s greatest strength lies in its people. We recruit and hire forward-thinking individuals who are passionate about product innovation and the continued motivation to exceed our customers’ expectations. Our values are centered on:

  • Teamwork, open, honest and constructive communication, and that together we can achieve anything.
  • Openly discuss issues and alternatives, collaborate on solutions and improvements, and are accountable for our results.
  • Are enthusiastic about success and believe fun, fulfillment, and achievement go hand in hand.

MTI is an equal opportunity employer that offers a rich benefits package, a challenging career path, and a casual work environment. If you are interested in applying for a position, please browse our current positions or by sending a resume, cover letter and salary requirements to either:

Email: recruiting@mobiletechinc.com
Fax: 503.648.7500
MTI, 1050 NW 229th Avenue, Hillsboro, Oregon 97124


BROWSE OUR CURRENT JOB POSTINGS

About the Job:

Mobile Technologies, Inc. (MTI) is currently seeking candidates to become Certified Field Technicians. We are adding technicians in your market to ensure all field assignments are being fulfilled on-time. This position is remote and your direct manager will be remote. The primary focus for this role will be performing field-based assignments, in addition, you will also be completing home-based trainings and conference calls, scheduling offered assignments, and communicating directly with the District Field Manager through availability, phone calls, text messages, and e-mails to ensure market coverage needs are met during our high-rate of growth. You will make a real difference in the town or city you service and you’ll be able to see the proof of your labor!  We will reward your hard work with a highly competitive hourly wage per field assignment and reimburse mileage and travel time based on daily travel distances. If you aspire to become a professional field technician, you’ll love working here!

Job Responsibilities: 

  • Ensure our clients’ success
  • Schedule all assignments within 24 hours of being offered
  • Perform visit on date that assignment is scheduled
  • Complete all assignments within the timeframe offered
  • Provide “World-Class” customer service while on-site and interacting with site personnel
  • Diagnose and repair electronic and mechanical issues
  • Ensure compliance as required by client agreement and/or scope of work
  • Ensure all deliverables are submitted immediately upon completion of assignment
  • Keep workspace neat and clean during service; ensure customer/visitors have access to space
  • While on-site, complete an online questionnaire survey (requires Wi-Fi / data enabled ‘smart device’)
  • Ensure all questions, issues, action-items for the site have been fulfilled prior to leaving site
  • Communicate with District Field Manager on weekly basis via phone, text, and e-mail around schedule, training, rescheduling requests, troubleshooting, etc.
  • Provide upcoming bi-weekly availability to District Field Manager by 1st and 15th of each month

Desired Skills: 

  • Low-voltage installation
  • Networking/IT
  • Cable installation
  • Digital Signage
  • Home theatre/audio video installation
  • High-voltage electrical experience
  • Lite IT
  • Running and terminating Cat5
  • Comptia Certification (net+, A+)
  • Audio video skills

Preferred Qualifications:

  • Bi-Lingual a plus: Spanish, Vietnamese, Mandarin, French (QC)
  • Goal-Oriented with desire to achieve and surpass

Required Qualifications:

  • Self-starter
  • Two (2) or more years’ experience in one of the related fields:
    • Information Technology (IT) –Installation and Configuration
    • Point of Sale (POS) systems – Installation and Configuration
    • Digital Signage – Installation and Configuration
    • Audio / Video – Installation and Configuration
    • Consumer Electronics (Digital Cameras, Camcorders, Cell Phones, Tablets, etc.)
    • 12-volt electrical systems – Installation and Troubleshooting
      Ability to work in fast-paced and ever-evolving environment
  • Highly organized
  • Possess superior communication and customer service skills both written and verbal
  • Excellent time-management
  • Project a professional image of themselves and MTI Global Services
  • Reliable automobile and proof of automobile insurance
  • Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless drivingor similar in the last 5 years)
    Understand, read/write English Language

Physical Demands:

  • Walking, bending, lifting, repetitive motion, use of hand tools and test equipment
  • Driving short and long distances
  • Ability to navigate and configure different size monitors: TVs, computers, laptops, tablets, and/or smartphones
  • Occasionally lifting up to 50 lbs.
  • Occasionally climbing up ladders with up to 50 lbs.
  • Possible Overnight Installations

Work Environments:

  • Retail Store Environments: during business hours and non-business hours
  • Commercial and Municipal Environments: during business hours
  • Occasionally working in ceiling and crawl spaces
  • Working from home in front of computer

Required Tools and Equipment:

  • The following equipment is required to be carried with you any time you are in the field working for MTI.Note: While not every job will require the use of every tool, emergency calls can come up at any time and a successful candidate will need to be able to respond quickly. Note: This list is subject to change with

Field Equipment (required):

  • Laptop, Tablet, or Smartphone with Wi-Fi capabilities and Data Service
  • Spare battery or charging cable for Wi-Fi device
  • Camera 2MP – pictures taken from a phone may be acceptable as long as they are clear and can adequately convey the needed information.

Field Tools (required):

  • ALL MTI system specific tools; provided by MTI upon successful hire
  • Metal Hammer
  • Rubber Mallet
  • Cordless drill with bit adapter
  • Spare drill battery (charged)
  • Philips screw drivers – #0, #1, #2
  • Flat head screw drivers – 1/8, 1/4
  • Socket Wrench and Ratchet sets – SAE and Metric
  • Ball headed Allen wrench set – SAE and Metric
  • Drill Bits (various sizes for various materials – drywall, concrete, metal, etc.)
  • Security Bits – T10 and T25 security torx & #2, #3 square recess
  • Precision screw driver set – Philips and flat head
  • Channel Locks
  • Needle nose pliers
  • Wire cutters – preferably with a crimping notch
  • Multi-meter – Able to test for voltage, amperage, and continuity
  • Knife or box cutter
  • Wire strippers

Required Office:

  • Computer (desktop or laptop) withinternet access
  • Printer / Scanner (black ink okay)
  • Cell Phone

Compensation:
Variable Part-time position; $25.00 per hour for field work; plus mileage and travel time reimbursement.

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 MTI is an Equal Opportunity Employer

Job Title:                                     Sales Operations I

Reports to:                                 Sales Operations Director, Global

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Sales CRM Owner

  • Customer Set up Compliance
  • Manage Prospects, Leads & Opportunities with Account Management Support
  • S&OP Compliance
  • Report delivery and analysis
  • Account Manager and Client Support & Liaison

Forecasting

  • Revenue & Material compliance with Finance & Supply Chain
  • Supply Chain/Demand Mgt Alignment – process control/improve delivery
  • Finance & Mgt Reporting and analysis
  • Bi-Weekly Revenue Forecasting with Executives & Cross Functional Teams
  • Global Material Forecast to support Global Warehouse & Customer Portal

Order Management

  • Quote to Cash Order Processing
  • Manage Automation through web portals and imports
  • Adheres to Order Integrity Compliance

Pricing Lead

  • Align Global Pricing Strategy by Customer
  • Pricing compliance with reps and clients (efficiency and consistency)
  • Portal & Order Form Pricing Compliance
  • Manage Approved Discounting in AX by Customer

Training

  • Outline training process for on boarding (with cross functional partners)
    • Required to ensure training checklist is up to date
    • May be asked to conduct individual or group training
  • Cross Functional Training with Cross Functional Partners and Business Units

Sales Tools

  • Presentation Professionalization & Standardization
  • SOW Process Development & Compliance
  • ROI & Case Study (with Marketing)
  • Acct Specialist / AM requirements for mid-large acct mgt (action tracking, reporting, communication)
  • Weekly update support /monthly company update
  • Lead Gen assignment including tracking & reporting

Misc:

  • Study Healthy Organization may require reading, tests & presentations
  • Sales Sample Requests & Compliance
    • Tracking & analysis
  • Forecasted Material Compliance
    • Tracking & analysis
  • Any other duties, tasks or project that may be assigned

Competencies:

To perform this position successfully, an individual should consistently demonstrate the following competencies:

  • Passion for winning
  • Innovative & creative in day to day operations
  • Strong collaboration skills with internal team members
  • ‘Team 1’ attitude
  • Detail oriented
  • Expert problem solver
  • Excel Experience
  • Process and efficiency guru
  • Customer centric
  • Delivery oriented/exceed client expectations
  • Strong financial aptitude
  • Great communicator/proactive

 KEY MEASUREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Margin Integrity
  • Forecasting Accuracy & Compliance
  • Sales Sample cost
  • Service Accommodation Cost
  • Freight cost reduction
  • Order Accuracy & Order input speed
  • Process/Policy implementation (proposals, SOW)
  • Customer satisfaction
    • Order delivery
    • Timing
  • Lead time to fulfill
  • Training certification compliance
  • Lead Gen Follow up – speed, tracking, conversion

EDUCATION AND/OR EXPERIENCE: 

  • Bachelor’s degree preferred or equivalent combination of education and experience
  • 1-3 years previous sales operations experience preferred
  • Retail & Manufacturing experience preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical demands are those characteristic of a typical office environment:

  • Constant use of computer equipment and telephonic device(s)
  • Lifting up to 25lbs
  • Sitting for long periods of time
  • Reaching
  • Movement between and within a plant and office environment

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work environment is one characteristic of a typical office environment with average noise levels, lighting, etc.
  • Constant interruptions are the norm

EQUAL OPPORTUNITY EMPLOYER

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Contact Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Contact Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor.
MUST BE FLUENT IN ENGLISH AND SPANISH
Essential Duties and Responsibilities:

  • Shows passion for and delivers exceptional customer service while providing Technical Support for all MTI products as well as retail interactive displays
  • Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion
  • Collects call data and manages to performance metrics
  • Provides effective support to Field Technicians throughout the world
  • Data gathering and auditing

Required Background and Skills:

  • MUST be able to speak/read/write in Spanish fluently
  • High School Diploma or equivalent required
  • Previous customer service experience required, preferably in a high volume call center environment
  • Shows a passion for and is consistent in servicing internal and external customers
  • Thorough knowledge of all Microsoft Office programs, especially Excel
  • Capable of learning MTI’s products, processes and organization
  • Demonstrated ability to multi-task a must
  • Ability to interact and interface effectively with all levels of internal and external customers
  • Prior experience in order processing and RMA (Return Materials Authorization) a definite plus
  • Previous experience with ERP/MRP system preferred
  • Previous experience in a factory, distribution or retail environment a plus
  • Experience in the electronics industry strongly preferred

Job Type: Full-time

Required education: High school or equivalent

Required experience: Customer Service: 1 year, Technical Support: 1 year

Required language: Fluent in Spanish – written/spoken

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Equal Opportunity Employer

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Scheduling Coordinator

The Scheduling Coordinator’s role exists as a key contributor within MTI Global Services to ensure operating efficiencies. This position provides high-touch, personalized scheduling support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Scheduling Coordinator’s drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded.

Job Overview:

  • Scheduling Coordinators (SC) will be responsible for dispatching field technicians globally into retail environments to audit, repair, train and/or install technology at varying degrees of technical difficulty.
  • The SC must be able to schedule field activity in the most profitable and efficient manner, meeting all SLAs (Service Level Agreements) while working closely with field technicians and field management. This includes analyzing maps and optimizing routes for technicians.
  • SC will be handed information and must be able to make decisions to action them appropriately with minimal guidance. The SC must be able to learn new systems, tools and processes quickly and be flexible as processes and procedures evolve, to meet changing and growing demands.
  • Build relationships with the field technicians, and field management to achieve common goals

Essential Duties and Responsibilities:

  • Answers incoming/outgoing telephone calls and emails in a call center environment
  • Evaluate Field Technician locations and determine optimal technician and timing to complete field work Provides effective support to Field Technicians throughout the world
  • Combine field work needs from multiple sources and dispatch technician in most cost effective manner
  • Data gathering and auditing to help determine where staff is low in numbers. Communicate to Field Management where hiring needs to take place.
  • Communicating with Customer Service, Sales, and Field Teams
  • This individual may also be assigned additional special tasks at the discretion of the Service Supervisor.

Required Qualifications and Skills:

  • High School Diploma or equivalent required
  • Previous customer service experience required, preferably in a high volume call center environment
  • Shows a passion for and is consistent in servicing internal and external customers
  • Thorough knowledge of all Microsoft Office programs, especially Excel
  • Capable of learning MTI’s products, processes and organization
  • Demonstrated ability to multi-task a must
  • Ability to interact and interface effectively with all levels of internal and external customers
  • Previous experience in a factory, distribution or retail environment a plus
  • Experience in the electronics industry strongly preferred
  • High energy, motivated individuals who enjoy speaking on the phone and who are comfortable multi-tasking in a fast-paced environment will succeed at MTI!
  • Job Type: Full-time
  • Required education: High school or equivalent
  • Required experience: Customer Service: 1 year, Technical Support: 1 year

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to lift 25lbs on occasion
  • Sit for long periods of time
  • Bending
  • Reaching above head for items
  • Ability to use a computer and telephone system

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Typical office environment with average noise and lighting levels
  • Constant interruptions

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.
Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

EQUAL OPPORTUNITY EMPLOYER

Job Title:                      

Part-Time Field Marketing Representative

Location:

Dallas, TX

 About the Job:

This position is at the forefront of MTI Global Services’ Sales and Marketing efforts to increase client sales at the retail store level.  The candidate should have diverse skills that include a focus on detail, relationship building and the ability to communicate effectively with key personnel (retail store sales associates, general managers, sales managers) and consumers.  Depending on the size of each market place, this position could necessitate either part-time or full-time services, each with bi-monthly store visits combined with periodic project based selling day and special events.

Responsibilities:

  • Primary duty is to create consumer awareness, product brand preference, and product mind share for hardware and software companies at the retail store level.
  • Influence others to share enthusiasm for both the company and the product line
  • Ability to merchandise client products and/or manage the client objectives in an assigned territory
  • Position requires gathering client product competitive intelligence at the store level
  • Effectively collect and communicate product information/data through appropriate channels
  • Efficiently and effectively train retail personnel on products and selling techniques
  • Ability to visually access on-site needs i.e., product and promotional/marketing material stocking
  • Meet timely required reporting deadlines
  • Periodic travel to attend other company sponsored training events or client sponsored special events, or to cover other market areas as needed.
  • Occasionally assist in selling days – selling products directly to customers in retail stores.

 

Skills and Requirements:

  • Good knowledge and experience with consumer electronics and various other consumer-based electronics products
  • Technically savvy and computer proficient
  • Computer with daily email access
  • Strong oral and written communication skills
  • Must have the willingness and ability to build relationships at the retail store level on behalf of both MTI Global Services and our clients
  • Professional image and approach to business
  • Friendly demeanor, easy to approach, energetic
  • Group training, demonstrating or presentation experience
  • Retail sales or retail management is a plus
  • Quick learner who is self-motivated
  • Ability to self-train on client product(s)
  • Ability to lift 20 pounds, as needed (for arranging store displays)
  • Reliable transportation with valid state driver’s license and proof of auto insurance

Physical Demands:      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:       The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

Job Title:

District Field Manager

Location:

Washington DC
New York City, NY

Summary:

MTI’s District Field Manager (DFM) is responsible for ensuring our clients success. This is accomplished by providing flawless execution of the work assigned in the field. A DFM must recruit and train all Field Technicians, ensure we have the correct coverage in the assigned district and make sure technicians complete their work on time. Additional responsibilities include managing cost within the district to meet financial goals. Strive to ensure our client’s success and serve as a leader to the betterment of MTI Global Service as the highest priority.

Essential Duties and Responsibilities:

  • Ensuring Field Readiness and Quality of Workmanship in the Field
    • Build/Maintain relationships with Field Technician to establish vulnerable trust
    • Field Technician compliance to expectation
    • Inspection of field work
  • Ensuring Field Technicians are prepared to execute field work:
  • Field Technician Training
  • Have appropriate tools
  • Understand and follow correct processes
  • Recruit
  • Implement Field Technician retention strategies
  • Highlighting any obstacles to Regional Operations Manager (ROM) and Program Manager (PM) to ensure any course corrections are made in a timely fashion
  • Ensuring proper Field Technician coverage for your District
  • Supporting Field Technicians to overcome obstacles and ensure success
  • Fully understand all elements of a project or program that your technicians are active on.
  • Escalate any issues or trends identified over the course of project operations
  • Read and be familiar with all material for the program including directives, planner, project updates
  • Quality / Execution Goals
  • Recruiting / Training Goals
  • Financial Goals
  • Participate in all trainings or conference calls
  • Assist MTI by identifying any possible “misses”; ask questions as necessary for better clarity
  • Personnel development
  • Maintain Assigned Key Performance Metrics (KPM)
  • Execute Annual Reviews
  • Willingness to travel frequently

Minimum Requirements:

  • Associates degree preferred, or equivalent combination of education and experience
  • Three (3) or more years previous management experience required
  • Strong technical acumen preferred
  • Consumer electronics, mobile carrier, or similar experience preferred
  • Self-starter and team player
  • Proficiency in Microsoft Excel
  • Strong oral and written communication skills with the ability to communicate across all levels of the company
  • Results-driven and goal-oriented attitude
  • Strong leadership skills
  • Recruiting experience
  • Ability to work and thrive in fast-paced environment
  • Light IT skills (cable drops, terminations) and Audio Video knowledge.

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

The Contact Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Contact Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor. MUST BE FLUENT IN MANDARIN
Essential Duties and Responsibilities:

  • Shows passion for and delivers exceptional customer service while providing Technical Support for all MTI products as well as retail interactive displays
  • Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion
  • Collects call data and manages to performance metrics
  • Provides effective support to Field Technicians throughout the world
  • Data gathering and auditing

Required Background and Skills:

  • MUST be able to speak/read/write in Mandarin fluently
  • High School Diploma or equivalent required
  • Previous customer service experience required, preferably in a high volume call center environment
  • Shows a passion for and is consistent in servicing internal and external customers
  • Thorough knowledge of all Microsoft Office programs, especially Excel
  • Capable of learning MTI’s products, processes and organization
  • Demonstrated ability to multi-task a must
  • Ability to interact and interface effectively with all levels of internal and external customers
  • Prior experience in order processing and RMA (Return Materials Authorization) a definite plus
  • Previous experience with ERP/MRP system preferred
  • Previous experience in a factory, distribution or retail environment a plus
  • Experience in the electronics industry strongly preferred

Job Type: Full-time

Required education: High school or equivalent

Required experience: Customer Service: 1 year, Technical Support: 1 year

Required language: Fluent in Mandarin – written/spoken

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

Job Title:                             Regional Account Manager

Department:                      Global Services

Reports to:                         Director, Client Services and Business Development

FLSA Status:                       Exempt

Location:                             Nagoya, Japan

 

 

 

 

Job Summary

As a Regional Account Manager (RAM), you will support, measure, and develop service partners & contractors through leadership, training, and guidance.  You will ensure your team delivers outstanding, world-class customer service. Support service partners in resolving technical issues.  Train service partners in the effective installation and support of MTI products and services. Frequent communication and interaction with clients. Fluent in English and Japanese.

 

Job Description and Responsibilities

The RAM will ensure products are installed and services properly, timely, and according to established MTI and industry standards; deliver frequent coaching and performance evaluations to partners, providing detailed feedback and identifying specific areas for improvement and further growth. The RAM must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others.  RAMs must have strong performance management and coaching skills allowing ongoing development of their

  • Regional oversight of MTI service partner/contractors, and client merchandising & sales teams
  • Service Partner & Contractor Sourcing
  • Onboarding & Certification
  • Expert administration of ongoing technical training & updates
  • Daily management of service partners
  • Ensures constant SLA compliance including timely & accurate reporting.
  • Quality control & audits (ensures first visit resolution and controlled R&M parts usage)
  • Local region expertise & language
  • Recruit and hire top talent
  • Train new and existing service partners on proper customer engagement techniques
  • Improve performance of existing service partners
  • Demonstrate new products and services to service partners and obtain any needed clarifications prior to product/service launches.
  • Communicate current installation and service policies, procedures, and techniques.
  • Manage team performance to meet or exceed operational and financial objectives.
  • Support and develop service partners through continued training, coaching, and motivation.
  • Conduct weekly team meetings in which service partners receive training, share concerns, and set team and individual goals.
  • Review technician surveys and coach service partners where necessary while also directly addressing customer concerns.
  • Ensure MTI retains customers by maintaining a high level of quality and timely installation/service
  • Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling.
  • As needed, cover high-priority customer appointments.
  • Ensure client paperwork, including work orders, customer contracts, etc. are completed accurately and timely.
  • Coordinate closely with Program Manager, Scheduling, and Client Advocate teams to ensure a seamless customer experience.
  • Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication.
  • Provide regular updates on team performance and special projects to regional and corporate management.
  • Ensure service partners have necessary level of parts and equipment and that all products are managed according to policy.
  • Set the ideal example of professional appearance and conduct for all direct reports.

 

Requirements

  • Proven leadership skills with the ability to train, coach, develop, and motivate others.
  • Conceptually oriented with the ability to think and act strategically.
  • Demonstrated ability to effectively communicate with all levels of employees, management and customers.
  • Demonstrated strong verbal and written communication skills.
  • Advanced computer skills, including MS Office products.

 

Working Conditions

  • Must be available to work customized schedule based upon needs of direct reports and corporate management.
  • Must be able to drive for long periods of time.
  • Must be able to stay on feet (standing) for extended periods of time.
  • Must be able to safely ascend and descend A-frame step ladders and telescoping extension ladders, in addition to working safely upon all company-provided ladders.
  • Must be able to safely lift up to 50 lbs (22.7 kg).
  • Frequent domestic & international travel required outside of normal working locations.

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

Job Title: Apple Contact Center – Bilingual in Spanish

Location: Hillsboro, OR

About the Job:

The Contact Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Contact Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor.
MUST BE FLUENT IN ENGLISH AND SPANISH
Essential Duties and Responsibilities:

  • Shows passion for and delivers exceptional customer service while providing Technical Support for all MTI products as well as retail interactive displays
  • Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion
  • Collects call data and manages to performance metrics
  • Provides effective support to Field Technicians throughout the world
  • Data gathering and auditing

Required Background and Skills:

  • MUST be able to speak/read/write in Spanish fluently
  • High School Diploma or equivalent required
  • Previous customer service experience required, preferably in a high volume call center environment
  • Shows a passion for and is consistent in servicing internal and external customers
  • Thorough knowledge of all Microsoft Office programs, especially Excel
  • Capable of learning MTI’s products, processes and organization
  • Demonstrated ability to multi-task a must
  • Ability to interact and interface effectively with all levels of internal and external customers
  • Prior experience in order processing and RMA (Return Materials Authorization) a definite plus
  • Previous experience with ERP/MRP system preferred
  • Previous experience in a factory, distribution or retail environment a plus
  • Experience in the electronics industry strongly preferred

Job Type: Full-time

Required education: High school or equivalent

Required experience: Customer Service: 1 year, Technical Support: 1 year

Required language: Fluent in Spanish – written/spoken

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to lift 25lbs on occasion
  • Sit for long periods of time
  • Bending
  • Reaching above head for items
  • Ability to use a computer and telephone system

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Typical office environment with average noise and lighting levels
  • Constant interruptions

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

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