Case Study – ContextMedia

ContextMedia

CHALLENGES

Context Media needed to source a new technology service provider that could support their digital media solutions rollout for national health care providers. Previous challenges with prior provider were:

  • Lack of visibility
  • Inattention to results
  • Poor scheduling adherence

The new service provider would need to provide a higher level of service than the previous vendor (and do so at a highly competitive price point), by consistently meeting or exceeding the high standards of quality which are expected in their client’s health care facilities.

“Your scheduling team has just made the Guinness Book of World Records! Thank you so much!”
– Kristina Sciazko (ContextMedia)

RESULTS

MTI Global Services was awarded the business after multiple pilot rollouts.
Key areas of exceeding Context Media’s Expectations:

  • Scheduling Compliance
  • Check-in Compliance & Visibility
  • First Visit Completion & Quality
  • Email / Schedule Request Responsiveness
  • Short-turn/Urgent Schedule Requests
  • Top Quality Workmanship & Customer Service

MTI Global Services has been willing and able to address the underlying concerns that ContextMedia had with their previous provider. By using state-of-the-art tools, and creating dynamic and meaningful processes that generated both transparency and accountability, MTI Global Services provided the solutions needed for a complex process representing ContextMedia for their clients.


CM Data

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Amber TaylorCase Study – ContextMedia